FAQs

📦 Shipping & Order Information

At Venipex, we’re committed to delivering your order safely and efficiently. Here’s everything you need to know:

🕒 Processing Time

Orders are processed and prepared within 3–5 business days before shipping.

🚚 Estimated Shipping Times

  • U.S. Orders: Delivered via USPS or FedEx in 15–20 business days

  • International Orders: Delivered within 15–30 business days, depending on location and customs

⚠️ Note: Delays may occur due to holidays, weather, customs, or global disruptions. We’ll do our best to keep you informed.

📦 Tracking Information

Once your order ships, you'll receive a tracking link via email. You can also check your status anytime on our Track Your Order page.

❌ Order Cancellations & Address Changes

  • Cancellations: Allowed within 24 hours of placing your order.
    📧 Email: venipex@gmail.com (Subject: CANCEL MY ORDER)

  • Incorrect Address? Contact us within 24 hours to fix it. After shipment, we cannot change the address.

🚚 Delivery Attempts

Most carriers make 2 delivery attempts. If unsuccessful, your package may be returned to us.

💥 Damaged Items

If your item arrives damaged, email us your order number and a photo of the product. We’ll send a free replacement right away.

💬 Still Need Help?

Our support team is ready to assist — we typically respond within 24 hours.
📧 venipex@gmail.com